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Are you ready to elevate your IT operations and enhance service delivery?

Discover the power of our IT Service Management Center. From incident resolution to change management, we’ve got you covered.

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These customers trust in OMNINET

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OMNITRACKER in a nutshell

Professional Ticket Processing

  • Greater efficiency and relief for your IT support
  • Structured processing of tickets according to the ITIL®4 standard
  • Standardized ticketing processes for greater customer satisfaction
  • Simple ticket automation
  • Greater transparency and more measurable quality
  • Long-term solution for standardized service management

Monitoring and Event Management

Incident Management

Service Request Management

Problem Management

Change Enablement

Knowledge Management

Availability & Capacity
Management

Service Asset & Configuration Management (CMDB)

Reporting Dashboards (Business Intelligence)

Try the OMNITRACKER ITSM Center and see how simple
and efficient ticket processing can be.

 Request demo

The OMNITRACKER ITSM Center is based on ITIL®.

OMNINET ATV EN

OMNITRACKER is internationally the first ITSM software with officially confirmed ITIL®4 conformity. A total of 15 ITIL®4 practices have been certified as ITIL®-compliant by the certification partner SERVIEW. ITIL® (“IT Infrastructure Library”) is a recognized best practice catalog.

As a reliable software manufacturer, we are delighted to be classified as an “Accredited Tool Vendor” at gold level with currently 15 certified practices (out of 9 required practices for this status), trained and certified employees, and further planned certifications. Furthermore, also OMNITRACKS, our IT service cloud, was awarded with silver.

This is how OMNINET stands out

ITSM Vorteile 1140 576 ITSM Vorteile 1140 576
  • We enhance your tools with personal and exceptional service
  • We are highly flexible in customization and automation
  • We're committed to delivering quality with honest, and clear communication
  • 100% local expertise: Our team is based in the Benelux, and our software is exclusively developed in Germany
  • We maintain a transparent and supportive client approach, always delivering on our promises
  • We provide structured processing of tickets according to the ITIL®4 standard

Find out more

OMNITRACKER ITSM Center Factsheet 740x554

ITSM Center Factsheet

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Broschuere Plattform OMNITRACKER Cover 1200

Platform Brochure

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Flyer ITSM Cover EN 1200

ITSM according to ITIL®

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Try the OMNITRACKER ITSM Center and see how simple
and efficient ticket processing can be.

Request demo